Refund, Cancellation & Ticket Transfer Policy

1. General Policy Overview

By purchasing a ticket to ENGAGE: A Summit for Disruptive D2C Brands (“the Event”), you acknowledge and agree to abide by the terms outlined below. This policy governs all ticket purchases, transfers, cancellations, and event modifications. The event is organized by Kreative Digitals (“the Organizer”). All attendees are expected to read and understand this policy prior to completing their ticket purchase.

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2. No Refund Policy

All ticket purchases for ENGAGE are strictly non-refundable under any circumstances, including but not limited to:

• Personal schedule conflicts, illness, travel delays, or visa issues.
• Changes in speaker line-up, agenda, or venue.
• Acts of God, natural disasters, pandemics, strikes, or government restrictions.
• Failure to attend the event for any reason.

The Organizer incurs significant upfront costs for venue, logistics, and arrangements; hence, once a booking is confirmed, no refunds (full or partial) will be issued.

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3. Ticket Transfer Policy

If you are unable to attend the event:

• Your ticket can be transferred once to another individual, provided the transfer request is submitted at least 7 days before the event date.
• The new attendee must meet the eligibility criteria (founder, investor, or relevant industry professional) to maintain the event’s curated nature.
• All transfer requests must be sent via email to Hello@engagecommerce.co with the original ticket holder’s name, email, and the replacement attendee’s details.
• Once transferred, the ticket cannot be reassigned again or reverted to the original holder.

Failure to follow this process may result in denial of entry to the replacement attendee.

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4. Event Postponement or Rescheduling

In the rare event that ENGAGE is postponed or rescheduled due to unforeseen circumstances, including force majeure, the ticket shall automatically be valid for the new date.

• No refunds shall be processed.
• The Organizer will notify all attendees via official email and website updates.

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5. Event Cancellation

If the event is permanently cancelled by the Organizer, attendees will be offered a full refund of the base ticket price (excluding processing fees, if applicable).

However, if the cancellation is due to circumstances beyond the Organizer’s control (e.g., government restrictions, natural disasters, or public emergencies), refund decisions will be at the Organizer’s sole discretion.

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6. Substitution of Speakers or Schedule Changes

ENGAGE is a curated summit featuring multiple high-profile speakers. The Organizer reserves the right to:

• Substitute speakers, modify session topics, or alter the agenda.
• Change the venue within the same city if required for operational or safety reasons.

Such changes shall not constitute grounds for a refund or ticket transfer.

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7. No-Show Policy

If a registered attendee fails to attend the event (in whole or in part), no refunds or credits shall be issued. The attendee shall forfeit any benefits, access, or materials associated with the ticket.

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8. Liability

The Organizer assumes no liability for any personal loss, injury, or damages incurred during attendance, including travel or accommodation expenses related to the event.

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9. Contact Information

For any questions or transfer requests, please contact:

• 📧 Hello@engagecommerce.co
• 🌐 www.engagecommerce.co

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10. Agreement

By purchasing a ticket to ENGAGE, you agree to this Refund, Cancellation & Ticket Transfer Policy in full. You acknowledge that you have read, understood, and accepted all terms prior to completing your purchase.